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Information on your purchase
So you thought a massage chair or accessory was the right one for you, and then you discover it’s not. Well, that can happen.
But no problem! We offer a hassle-free 15-Day Money-Back Guarantee on eligible products you buy from us.
ORDER REVIEW
Once you place your order, our team will review all details and prepare everything for the next step.
CONFIRMATION CALL
Our team will contact you during working hours, from 9:00 AM to 6:00 PM, to confirm your order, address, and delivery details.
DELIVERY SCHEDULING
We will schedule the delivery based on your availability and deliver the product on the agreed day.
RECEIVING YOUR ORDER
When your order arrives, please check that all items are complete, working properly, and not damaged during delivery.
Your warranty starts automatically from the date your order is placed in our system. No separate activation or registration is required.
You can check your warranty anytime [here] by entering your order number. The system will show your exact warranty details, including the remaining warranty period and expiry date.
WARRANTY COVERAGE:
- ROTAI MASSAGE CHAIRS: 10-YEAR WARRANTY
- HOYOGEN MASSAGE CHAIRS: 5-YEAR WARRANTY
- ACCESSORIES: 2-YEAR WARRANTY
Please let our team know during the confirmation call, and we will do our best to arrange special packaging or delivery based on your request.
