Frequently Asked Questions

Rotai has 5 outlets in the UAE. For detailed store locations, please visit this link. Feel free to visit our stores to explore our massage chairs in person.

We offer a 10-year warranty for our massage chairs and a 1-year warranty for massage accessories. This reflects our commitment to the durability and quality of our products.

Yes, we offer a "Try Before You Buy" service, providing free home trials for our massage chairs. Experience the comfort and benefits in the convenience of your own home before making a purchase decision.

Rotai distinguishes itself through 26 years of expertise, premium craftsmanship, and the sale of 2.6 million units worldwide. Our commitment to quality is reflected in our 10-year warranty for massage chairs and free delivery, installation, and after-sales service.

Yes, we offer convenient finance options for Rotai products. You can take advantage of financing with Tabby for purchases up to 7,000 AED and Cashew for purchases up to 50,000 AED. This ensures that owning a premium Rotai massage chair is not only beneficial for your well-being but also accessible and tailored to your financial preferences.

Rotai massage chairs contribute to overall well-being by providing regular relaxation and stress relief. The therapeutic benefits of the massages, combined with features like Zero Gravity, work holistically to enhance physical and mental wellness, promoting a healthier and more balanced lifestyle.

Regular use of Rotai massage chairs offers a range of health benefits, including improved circulation, reduced muscle soreness, enhanced flexibility, and overall relaxation. These benefits contribute to better physical well-being and a more revitalized lifestyle.

A Rotai massage chair in your home can significantly improve sleep quality. Regular massages are believed to help overcome insomnia and sleep disorders. The Deep Tissue massage provided by our chairs reduces serotonin, leading to the production of melatonin—a hormone linked to the control of the sleep cycle. Experience the therapeutic benefits for a deeper and more rejuvenating sleep.

Rotai massage chairs are equipped with advanced technologies designed to target and alleviate stress. The combination of therapeutic massage techniques helps relax muscles, release tension, and promote a sense of calmness, contributing to overall stress relief.

Yes, Rotai massage chairs are designed to support posture improvement. The strategic placement of massage nodes and airbags helps to target specific muscle groups, promoting better spinal alignment and posture over time.

You can reach our dedicated customer support team via email at support@rotai.ae, by phone at +971042732866, or through WhatsApp at +971524710789. Our team is ready to assist you with any queries or concerns.

If you encounter technical issues with your Rotai product, please contact our customer support team immediately. Email us at support@rotai.ae or call: +971 (04) 273 2866 Our technicians will provide remote assistance or schedule a service appointment to address the problem efficiently.

To track your order or delivery, log in to your account on our website or contact our customer support team with your order number.

If you require after-sales service for your Rotai product, please contact our customer support team via email at support@rotai.ae or by phone at +971 (04) 273 2866

Rotai prioritizes the safety of online transactions and the protection of banking information. Our website employs secure SSL (Secure Socket Layer) encryption to encrypt the data transmitted during online transactions. This ensures a secure and encrypted connection, reducing the risk of unauthorized access to your banking information.

You can easily update or change your account information, including payment details, by logging in to your account on the Rotai website. Navigate to the "Account Settings" section to make the necessary changes. If you encounter any issues or need assistance, our technical support team is here to help.

Yes, Rotai's online transactions adhere to international security standards. Our website is designed to meet industry-standard security protocols, providing a secure environment for online transactions. We continuously update our security measures to stay ahead of evolving security standards.

No, Rotai does not store your complete banking information after a transaction is completed. We prioritize the security and privacy of your financial details. While we may store limited transaction details for order processing and tracking purposes, sensitive banking information is not retained to ensure your safety.