Last updated: 15 September 2026
At Wellnece, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it and the rights available to you.
This policy applies when you visit our website, create an account, place an order, contact us, request support, subscribe to marketing or otherwise interact with Wellnece.
1. Who We Are
Wellnece is an online retailer offering products from different brands.
For the purposes of applicable UK data protection law, Wellnece is responsible for the personal information we collect and use as described in this policy.
Email: support@wellnece.co
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact Information
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Name
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Email address
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Telephone number
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Billing address
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Delivery address
Order Information
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Products purchased
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Order number
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Order value
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Delivery information
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Returns and refund information
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Warranty or support history
Payment Information
When you make a payment, payment information may be processed by our payment service providers.
We generally do not directly store complete card details.
Account Information
If you create an account, we may collect information such as:
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Name
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Email
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Password or account credentials
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Saved addresses
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Order history
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Account preferences
Website and Device Information
When you visit our website, we may automatically collect information including:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Products viewed
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Website activity
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Referral source
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Cookie and similar technology information
Customer Support Information
When you contact us, we may collect:
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Messages and emails
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Customer service conversations
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Photos or videos you provide
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Product information
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Serial numbers where applicable
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Details relating to repairs, returns or warranty claims
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil orders
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Take and manage payments
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Arrange delivery
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Provide order updates
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Manage customer accounts
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Process returns, refunds and exchanges
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Provide warranty and product support
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Respond to questions and requests
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Prevent fraud and protect our website
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Maintain and improve our website
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Understand how customers use our website
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Recommend relevant products where appropriate
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Send marketing communications where permitted
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Comply with legal, tax and regulatory requirements
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Resolve disputes and enforce our terms
4. Our Legal Bases for Using Your Information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the purpose, we may rely on:
Contract
We process information where necessary to fulfil our agreement with you, including processing your order, arranging delivery and providing customer support.
Legal Obligation
We may process information where required to comply with legal, accounting, tax or regulatory obligations.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights.
This may include:
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Preventing fraud
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Protecting our business
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Maintaining website security
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Improving our products and services
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Understanding business performance
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Handling customer enquiries
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Establishing or defending legal claims
Consent
Where required, we rely on your consent for activities such as certain marketing communications and non-essential cookies.
You may withdraw your consent at any time.
5. How We Share Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
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E-commerce and website platform providers
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Payment processors
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Banks and payment networks
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Delivery and logistics companies
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Warehousing and fulfilment providers
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Customer support providers
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Product service and repair providers
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IT and hosting providers
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Analytics providers
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Marketing and advertising providers where permitted
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Professional advisers such as accountants, lawyers and auditors
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Government authorities or regulators where legally required
We only provide information reasonably necessary for these organisations to perform their services.
6. Delivery and Fulfilment
To deliver your order, we may share information such as your name, address, telephone number, email address and order details with our delivery, warehouse and logistics partners.
These details are used to process, track and complete your delivery.
7. Payments
Payments may be processed by third-party payment providers.
Payment providers may collect and process your payment information according to their own privacy policies and security requirements.
Wellnece may receive limited payment information such as payment status, payment method and transaction reference numbers.
8. Marketing Communications
If you have agreed to receive marketing, we may contact you about:
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New products
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Special offers
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Promotions
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Relevant services
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Wellnece news
You can unsubscribe at any time by using the unsubscribe option included in our marketing communications or by contacting us.
Stopping marketing communications does not prevent us from sending essential messages about your orders, account, delivery or support requests.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used to:
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Keep the website working correctly
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Remember items in your shopping basket
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Keep you signed into your account
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Remember your preferences
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Improve website performance
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Understand how visitors use our website
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Measure advertising performance
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Provide relevant advertising where permitted
Some cookies are necessary for the website to function.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage your choices through our cookie settings and your browser settings.
10. Analytics and Advertising
We may use analytics tools to understand how visitors interact with our website.
Where permitted and subject to your cookie choices, information may also be used to measure advertising and show more relevant marketing.
You can change applicable cookie and advertising preferences through the options provided on our website.
11. International Data Transfers
Some of the companies that provide services to Wellnece may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps required by applicable data protection law to protect that information.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
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The nature of the information
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Your relationship with Wellnece
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Warranty and support requirements
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Legal and accounting obligations
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Fraud prevention requirements
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The need to resolve disputes
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Establishing or defending legal claims
Once information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
13. Keeping Your Information Secure
We use appropriate technical and organisational measures designed to protect personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
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Destruction
However, no online system or method of electronic storage can guarantee absolute security.
14. Your Privacy Rights
Depending on the circumstances, UK data protection law may give you the right to:
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Request access to your personal information
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Ask us to correct inaccurate information
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Ask us to delete certain information
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Ask us to restrict certain processing
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Object to certain uses of your information
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Request transfer of certain information
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Withdraw consent where processing is based on consent
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Object to direct marketing
Some rights are subject to legal conditions and exceptions.
We may need to verify your identity before completing a privacy request.
15. Automated Decision-Making
If we use automated decision-making that has a legal or similarly significant effect on you, we will provide the information and protections required under applicable data protection law.
16. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Wellnece is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
17. Data Protection Complaints
If you are concerned about how Wellnece has collected, used or protected your personal information, please contact us first so we can review your concern.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable laws.
When we make changes, we will update the Last updated date at the top of this page.
We recommend reviewing this page periodically.
19. Contact Us
For questions about this Privacy Policy, privacy requests or data protection complaints, please contact:
Wellnece
Email: support@wellnece.co