At Wellnece, we want you to shop with confidence. This Returns & Refund Policy applies to eligible products purchased directly from Wellnece, regardless of brand.
30-Day Free Returns
We offer free returns within 30 days of delivery for eligible products.
If you change your mind or are not satisfied with your purchase, please contact our support team within 30 days of receiving your order.
When requesting a return, please provide:
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Your order number
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Your name and contact details
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The product you wish to return
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Reason for the return
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Photos or videos where relevant
Our team will review your request and provide the return instructions.
Return Condition
Please take reasonable care of the product while it is in your possession.
Returned products should include all supplied accessories, parts, manuals and other items originally included with the order.
You may inspect the product as reasonably necessary to understand its condition, features and operation.
If a product has been used, damaged or handled beyond what is reasonably necessary for inspection, we may make an appropriate deduction from the refund where permitted by law.
Free Return Shipping Within 30 Days
For eligible returns requested within 30 days of delivery, Wellnece will cover the return shipping cost.
Please follow the return instructions provided by our support team. Returns sent using an unauthorised shipping method may not qualify for reimbursement.
Returns After 30 Days
Non-faulty returns requested after the 30-day return period are subject to approval by Wellnece.
If we approve a non-faulty return after 30 days, the return shipping cost may need to be paid by the customer.
This does not affect your legal rights if your product is faulty, damaged, not as described or otherwise does not meet applicable UK consumer requirements.
Faulty or Damaged Products
If your product arrives damaged, develops a fault or is not as described, please contact Wellnece as soon as possible.
Depending on the product and issue, we may provide:
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Expert support
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Troubleshooting
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Inspection
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Repair
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Replacement
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Refund where applicable
We may ask you to provide photos or videos of the issue so our support team can understand the problem and provide the correct solution.
Your statutory consumer rights are separate from and are not limited by this returns policy or any manufacturer's warranty.
Damaged During Delivery
If you notice that your product or packaging has been damaged during delivery, please contact us as soon as possible.
Where possible, provide photos of:
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The product
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The damaged area
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The packaging
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Shipping labels
This will help us review the issue and arrange the appropriate solution.
Refunds
Once your returned product has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method.
After Wellnece processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.
Where required by UK consumer law, any applicable standard delivery charges will also be refunded.
Cancelling an Order
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
If your order has already been dispatched, we may need to process your request as a return.
Exchanges
Where available, you may request an exchange instead of a refund.
Exchanges are subject to product availability and approval.
If the replacement product has a different price, any difference in price will need to be settled before the exchange can be completed.
Product Warranties
Warranty terms may vary depending on the product, brand and manufacturer.
Where a product includes a warranty, the applicable warranty period and coverage will be shown on the product page or provided with the product.
Manufacturer warranties are provided in addition to your applicable statutory consumer rights and do not replace them.
UK Consumer Rights
Nothing in this policy is intended to limit or exclude your statutory rights under UK consumer law.
For purchases made online, customers have statutory cancellation rights. Separate rights also apply when products are faulty, not as described or not fit for purpose.
Wellnece's 30-day free return policy is offered in addition to these statutory rights.
How to Request a Return
To start a return, please contact Wellnece Customer Support with your order number and details of your request.
Please do not send a product back before receiving return instructions from our team.