Black Panther Massage Chair

10 Years Warranty

Rotai is dedicated to ensuring your satisfaction and comfort with every massage chair purchase. Every new Rotai massage chair comes with a comprehensive 10-year warranty, covering all parts and services. This warranty is designed to provide you with peace of mind, knowing that your investment is protected against unexpected repairs or issues. Rest assured, your Rotai massage chair is built to last, and our warranty support team is always available to assist you throughout your ownership.

Customized Massage Programs for Every Need

Rotai Black Panther massage chair is equipped with over 36 built-in massage sessions, carefully designed with the help of professional massage therapists. These sessions are customized based on the chair's features, your mood, the targeted body part, and even the time of day, ensuring a personalized and effective massage experience.

For mood-based massages, the Hybriflex™ program offers a premium stretch that takes full advantage of the chair's innovative stretching technology. If you're looking for something that focuses on relieving soreness and tension, the Royal Treatment provides a medium-high intensity massage that leaves you feeling energized and ready for the day. The Refresh program delivers a mid-intensity stretch massage that promotes both physical health and a calm mind. For those needing a revitalizing session, the Recovery program uses a combination of two mechanisms to offer a relaxing yet invigorating experience.

When targeting specific body parts, the Deep Shiatsu program stands out by delivering an intense massage that effectively releases both superficial and deep muscle tension. If your neck and shoulders need attention, there's a program specifically for that, focusing on these areas with medium-high intensity. The Back & Spine program provides a similar level of focus and intensity, but it is tailored to the needs of your back and spine. For those who need relief in the lower body, there's a dedicated program that offers a medium-high intensity massage for this region.

For different times of the day, the Morning Buzz program is perfect for starting your day, as it promotes better blood circulation through a whole-body massage. The Refreshing Nap program is ideal for a quick boost of energy while working or studying. To help you unwind, the Stress Relief program uses mild massage techniques that warm up the muscles, promoting calmness and relaxation. Finally, the Sweet Dreams program offers a gentle full-body massage and stretch, perfect for winding down before bedtime.

Key Industry-specific attributes

FAQs

1. Do the chairs extend for taller people?
Yes, the Black Panther Massage Chair can adjust to fit users up to 7 feet tall.

2. What is the maximum capacity for this massage chair?
The chair can support up to 300 pounds.

3. How many boxes does it come in and is it easy to install?
The Rotai Black Panther massage chair arrives in either 1 or 3 boxes, depending on the size. Simply unpack the chair, follow the installation video, turn on the remote, move it to your desired spot, and recline the chair. It’s ready to use!

4. Does the chair come with back rollers?
Yes, the Black Panther features quad back rollers for a deep tissue massage.

5. Does this chair have Zero Gravity and Body Stretch features?
Yes, the Black Panther Massage Chair includes both Zero Gravity and Body Stretch functions for a comfortable massage experience.

6. Are there rollers at the bottom of the feet?
Yes, the chair features 3 rows of rollers for a thorough foot massage.

7. Does this chair massage your hips?
Yes, the Black Panther has two large airbags and vibration to massage your hips and waist.

8. Is the chair easy to move?
Yes, it has two wheels at the back. With a slight push, you can easily move the chair to any location.

9. What is the warranty for this chair?
The Black Panther massage chair comes with a 10-year warranty

10. Is there a free home trial available?
Currently, a free home trial is available in the UAE. If you’re outside the UAE, this option will be available in the future. Contact us for more details.

Effective Date: 14/12/2023

Thank you for choosing ROTAI as your partner in achieving total wellness. To ensure transparency and clarity, we have outlined our Warranty and Service policies below.

ROTAI STANDARD WARRANTY POLICY

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-years warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

1. Coverage Duration:

   • Massage Chair: 10 years from the date of purchase or delivery, whichever is later.
   • Massage Accessories: 1 year from the date of purchase or delivery, whichever is later.

2. Coverage Details:

   • Free parts replacement within 10 years of purchase.
   • The warranty covers manufacturing defects.
   • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery,leather, accessories).

3. Chargeable Services:

   • Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

4. Repair or Replacement:

   • ROTAI has the option to repair or replace a defective product.
   • If replaced, the original warranty is terminated, and the replaced product becomes ROTAI's property.

5. Limitations:

   • The warranty is not transferable, and ROTAI is not liable for damages beyond the purchase price.

6. Service Process:

   • Customers may send their ROTAI product to any ROTAI Outlet during operating hours.
   • Delivery charges apply for collection/return/delivery of defective products.

LIMITATIONS AND EXCLUSIONS OF WARRANTY

1. Invalidation of Warranty:

   • Invalidated if the product serial number is tampered with or evidence of commercial use is found.
   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

2. Exclusions from Coverage:

   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

3. Liability Limitations:

   • ROTAI is not liable for indirect damages or losses beyond the product's purchase price.
   • Exclusions cover cosmetic damage, wear and tear, general maintenance, and more.

4. Contact Information:

   • Customers should contact customer service at info@rotaiuae.com for service maintenance appointments.

Customer Interaction Guideline:

• While serving customers is our priority, we value our staff's well-being.
• Mutual respect is appreciated, and we reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.

Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@rotai.ae

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@rotai.ae

Refunds for Installment Plan Purchases
For purchases made through installment plans such as Tabby, Cashew, or bank installment options like Buy Now Pay Later, a 6% transaction charge will be applied to the refund amount in case of a return.